SHIPPING & RETURNS

 

Free Standard Domestic Delivery Timeframes (within Australia): Australia Post will endeavour to deliver an orders within 3-10 business days from order dispatch. 

 

Returns

Our return policies vary per product. Please see below for further details. 

Change of Mind

Slick Extensions will not refund or replace products due to a change of mind.

 

Refunds

Major Fault

The customer is only entitled to a refund or exchange for products that may have a major fault under the Australian Consumer Law.

Minor Fault

The customer is only entitled to an exchange if the product has a minor fault . 

Discounted Products

Skin Lab & Co does not refund or exchange ANY discounted or final sale items.

Requests for Refunds or Exchanges

• Request for refund must be submitted within 14 days of receiving your product. Photo evidence of the unopened item(s) must be provided in order to qualify for a return or exchange. Please note, no shipping, taxes or Route charges will be refunded.
• Exchange process requires proof of purchase of the returned item(s) and will be subject to quality control procedures for hygiene purposes.  We do not allow returns for opened items due to hygienic purposes and for the safety of our employees, excluding items that require a remedy under the Australian Consumer Law.
• Due to the regulation the return of skincare items is at high risk of contamination when used. If you would like to return or exchange, you may do so as long as the products are not used and are unopened. 
• Email skin.lab.co@outlook.com with your order number, reason why, and indicate if it’s a return for refund or exchange. We will reply with a return number and a return address. *The customer is responsible for return shipping costs.
• We suggest that you send your package with a tracking number as we cannot take responsibility for lost returns. 
• Please note, when requesting a return, any gift that came with the purchase must be returned in its original unopened packaging. The full cost of the item will not be refunded if the gift is not returned or has been used.